Select your headset device and click Set Default.Navigate to Settings>Control Panel>Sound.Click on the Recording tab and select your headset device.After selecting, click on the Playback tab and select your headset device.Run a system search for Manage Audio Devices.On Output and Input tabs, select your headset device.Mac Navigate to System Preferences>Sounds.Verify Your Computer can recognize your Deviceįor times when your headset doesn’t appear in your Chrome settings: Under Microphone navigate to Manage Exception.Scroll down to Media and set your desired deviceįor when you need to clear Chrome cached preferences:.Click on Settings>Show Advanced Settings>Privacy>Content Settings.Open Chrome and click on the toolbar menu (upper right).Select your microphone from the drop-down menu.Check the option to allow microphone access.Click on the camera icon in your browser bar.Troubleshoot Headset Connectivityįor the times when your headset isn’t cooperating, there are a few different ways you can troubleshoot the issues.įor when you’ve already connected your headset: Need to test your headset before joining? Click Play Test Sound in the Audio Settings pop-up. Confirm your preferred headset device from the settings drop-down.Connect your headset device to your computer.In most cases, you should only need to do the following to connect a headset to your conference: Need to listen but not speak or connect your video.You’ve joined the conference by phone prior to accessing the URL.Select "View Screenshare or Present Only" mode when joining your screen for cases where: Looking to auto-dial out to Participants? View Screenshare or Present Only Select your Organizer # and click Call Me.Click My Phone at the top of your screen.Enter your Organizer/Participant PIN (if required)īefore you follow these steps, make sure you’ve added an Organizer phone #.Need to make an adjustment to your camera/mic/speaker after you've joined? Click on the Change Device Settings icon to pull up your device settings menu.ĭepending on your plan type, there are two ways you can connect your audio via phone:
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